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PENSIONER’S PLEA AS CAR REPAIRS GRIND TO A HALT

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4 years, 10 months agoNo Comments.
9 AUG

PENSIONER’S PLEA AS CAR REPAIRS GRIND TO A HALT

By timesecholife on in Latest News

A MECHANIC and a motorist are at loggerheads over the repair of a car which has taken more than four months.

Mechanic Mark Hudson says ill health and a waiting time for parts arriving from Korea has prevented him from completing a gearbox repair which he began in March.
The owner of the Kia Carens estate, Dennis Matthews, aged 75, said he had been forced to allow his son to buy him a replacement car, because the repair was taking so long and has still not been completed.
Mark recently launched MH Autos in Leek Road.
Dennis is battling cancer and cares for his wife, who uses a wheelchair.
Dennis said: “I’m at my wits end.
“We can’t be without a car – I’ve had to hire cars which is very costly.
“We have doctors appointments and hospital appointments at Derby.
“Our neighbours have been very good to us.
“We couldn’t afford to carry on anymore, the stress has been terrible.
“My son, who lives in Scotland, stepped in and loaned me money to get a car.”
Dennis first took the car to MH Autos in Leek Road earlier this year for work on brake pads and other parts, which was done quickly and efficiently.
However, in March he returned to have a diagnostics test which revealed a problem with a component in the automatic gearbox.
The specialist spare part needed to be ordered through a Kia main dealer from Korea and can take several weeks to arrive.
Dennis added: “I asked if he could fix it and he said yes, but it required four weeks waiting for the part.
“I drove it into the garage on March 29th and he knew the situation that I couldn’t really be without a car for more than half a day because of my wife and myself.
“He said it was fine and he would get it sorted. The car is still there. I’ve been back no end of times.
“Mark told me he had got the part and he could fix it.
“Everything else he has done, the other work on the car has been fine, I’ve got no qualms about that. But I don’t know what else to do now. Maybe somebody can help?
“I think I’ve been patient enough.”
Mark was married earlier this year, and has suffered several health-related setbacks which he said hampered his ability to finish the specialist repair for Dennis.
Mark said: “These kinds of parts are all on back order from Korea.
“It took 12 to 13 weeks for the part to come and then I’ve been away due to getting married.
“For the last four weeks I’ve had the part, but I’ve been away for my wedding. My appendix burst and then I fell down the stairs which ruined my hip.
“The lads were at the garage, but it’s a specialist repair. I’ve only been back at work a week, but I’ve put the gear box back together and then the computer needed a programme update to complete the work.
“He can have the car back. The reason it’s taken so long is that I took the gearbox apart.
“The parts had to come from Korea. I couldn’t find it anywhere else, there was nothing I could do. That’s the only reason it’s been so long.
“I bought a second-hand Sedona to try and get parts off that to fix it, but they weren’t the right parts. I couldn’t fix it with no parts to fix it with.
“I completely understand, especially with his health.
“I’ve tried again and again to get it done quicker.
“I’m at a loss on it now as I’ve put more labour into it than I should’ve done to try and get it done.”

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