A family-of-four are unhappy that issues in and outside their housing association dwelling in the Moorlands have not been sorted after almost four months of them moving in. For Sophie Taylor and her disabled partner, their move from Bromsgrove to Cheadle in June was supposed to provide them with a better life-style with a house, rather than a two bed flat, and a garden for all the family to enjoy.
A family-of-four are unhappy that issues in and outside their housing association dwelling in the Moorlands have not been sorted after almost four months of them moving in.
For Sophie Taylor and her disabled partner, their move from Bromsgrove to Cheadle in June was supposed to provide them with a better life-style with a house, rather than a two bed flat, and a garden for all the family to enjoy.
However, Sophie told the Times & Echo that they have had a long list of issues with the house which Sanctuary Housing are “dragging their feet” to deal with.
Sophie, whose children are aged two and four, said: “There has been numerous problems with the property – it should never have been signed off to be lived in before we moved in.
“We have had a big issue with lack of bins and that it has caused us to have a lot of rubbish outside the house in the garden which has now resulted in lots of flies and maggots in our garden and also going into the house.
“Our housing officer has now said that Sanctuary Housing are finally going to pay for two of the bins – I have already paid for one of them – but we are still waiting for them, and rubbish is still piling up and I have had to go to the tip on a couple of occasions myself with rubbish.”
Sophie went on to explain the other issues she and her family have had to cope with such as: “garden being unfit for purpose with un-level ground, several holes in the concrete, garage door hanging off, side garage door damaged and window needs replacing, lounge pipe work not safe or secure and has now damaged laminate flooring which needs to be replaced.”
She added: “All this has caused me and my family so much stress and anxiety, I am so embarrassed to even live here because of the state of the property and what the neighbours think.
“We have been threatened by the housing officer that if the bins are not kept on top of I would be breaching my tenancy. However she hasn’t dealt with any of this in a professional manner since day one of my tenancy commencing and we are now nearly four months into the tenancy and nothing has been done.”
Sophie said that she has contacted Sanctuary Housing on numerous occasions but still, the jobs she has asked to be done, have not been completed and she feels that her house and garden are “not fit for purpose to live in.”
The Times & Echo contacted Sanctuary Housing about Sophie’s concerns, to which, a spokesperson said last Tuesday (August 31): “We have agreed with Miss Taylor for our contractors to visit her home today with a view to resolving the ongoing issues. We are sorry to Miss Taylor for the delay.”
Sophie has since contacted us to say: “The bins have now been delivered and I have now spoken to the external contractors whom have now quoted for the work to be done but I have had no response in regards to this.
“It’s with Sanctuary now to agree for the price and for the work to be done.
“I am getting extremely fed up of it all now – just don’t seem to be getting anywhere with this.”
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