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Investigation asked for after recycling centre incident

Times Echo and Life / All News / Investigation asked for after recycling centre incident
4 months, 29 days ago5 Comments.
10 MAR

Investigation asked for after recycling centre incident

By timesecholife on in All News, Latest News

Staffordshire County Council has asked external contractors who run a recycling facility in the Moorlands to look into a resident’s complaint after they claimed they experienced verbal abuse during a visit. The community member, who wished to remain anonymous, told the Times & Echo he had been visiting Cheadle Recycling Centre off New Haden Road on February 27 at around midday when the incident occurred.

Staffordshire County Council has asked external contractors who run a recycling facility in the Moorlands to look into a resident’s complaint after they claimed they experienced verbal abuse during a visit.

The community member, who wished to remain anonymous, told the Times & Echo he had been visiting Cheadle Recycling Centre off New Haden Road on February 27 at around midday when the incident occurred.

Staffordshire County Council employs external contractors to run the facility.

The resident said: “Yet again, I go to use the local waste recycling centre and yet again I was met with abuse and vulgar language.

“The general gist down there is if you are female and fit we will help you – if you’re not we will stand watching you struggle and then moan about you.”

He added: “They didn’t care about my vehicle and I was labelled an arsehole for simply being there.

“There was a couple of people who were as shocked as me and promised if I made a complaint they would back me up.”

In response, Simon Tagg, Cabinet Member for Environment, Infrastructure and Climate Change at Staffordshire County Council said: “The county council’s recycling centres are currently run by an external contractor.

“We expect the highest levels of customer service from centre staff and have asked the contractor to investigate the matter to see if any action is necessary.”

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5 Comments

  • I have always found the staff there to be very helpful.
    Written by Christine Stonier, March 11, 2022 - Reply
  • I'm a disabled female and walk with sticks. The last time I used the facility 2 men stood at the top and watched me struggle. Another man who worked there came and helped me .this site does need looking in to because these 2 not working but getting paid is wrong.
    Written by Lynn Stevenson, March 12, 2022 - Reply
  • Have visited the site often and mostly with the same attitude!! On one occasion the workers watched my husband maul a fridge freezer out of his boot and put it where it should go only to be told he needs to move it to another area !! And on other occasions they just watch as my husband again mauls with ton bags of garden waste !!
    Written by Gail Hibell, March 14, 2022 - Reply
  • I always find the staff there to be very rude, they are mainly unhelpful too.
    Written by Lisaul04@gmail.com, March 18, 2022 - Reply
  • We always have issues with them down there. Told us wet cloudberry leave empty paint pots the other day, plastic washed ones, they told us at had to go to uttoxeter. Ridiculous. Normally they're quite aggressive in nature too. Not the best too you can go to. Although uttoxeter were ignorant and unhelpful really too.
    Written by Lisa, April 15, 2022 - Reply

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