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Bank customers react to forthcoming closure of a town’s branch

Times Echo and Life / All News / Bank customers react to forthcoming closure of a town’s branch
8 months, 16 days ago2 Comments.
2 DEC

Bank customers react to forthcoming closure of a town’s branch

By timesecholife on in All News, Featured News

A bank branch located on Cheadle high street is to close next year due to falling transactions. Barclays will close its doors in the Moorlands town for the final time on March 2, 2022 with 80 per cent of its customers now using alternative ways to operate their finances.

A bank branch located on Cheadle high street is to close next year due to falling transactions.

Barclays will close its doors in the Moorlands town for the final time on March 2, 2022 with 80 per cent of its customers now using alternative ways to operate their finances.

Transactions at its Cheadle branch are down 12 per cent, a trend the bank notices is happening nationwide.

Across the country, less than ten per cent of transactions are now taking place in Barclays’ physical branches.

Barclays says it does not intend to make any of its staff redundant as a result of this closure with colleagues set to be offered alternative roles in the bank.

From March 2, the nearest branches available to its Cheadle-based customers will be in Longton and Uttoxeter.

However, every day transactions can still be undertaken at the Post Office.

All customers are to receive a letter regarding the closure with colleagues at hand to assist customers with their concerns.

Decision to close documents and posters will be displayed in branch too.

Barclays said it will be engaging with businesses and the community to discuss how they can undertake banking in the area.

It says it will be hosting virtual ‘tea and teach’ lessons for those wishing to explore these alternate methods and will have an active presence in the community through alternative touch points such as the ‘Barclays Van’.

A Barclays spokesperson told the Times and Echo: “The decision to close a branch is never an easy one.

“However, customers are increasingly using alternatives to branches to do their banking.

“As a result, we are seeing a sustained fall in branch visits across the UK.

“This ongoing change in behaviour means we are seeing a sustained fall in customer transactions across our network.

“At the Cheadle branch we can identify that transactions are down by 12 per cent and 80 per cent of our customers at the branch are using alternative ways in which to undertake their banking, including via the telephone, online and mobile app.

“We will work with our customers and provide alternative options to ensure they can continue to manage their money and receive financial expertise when required.”

Community members have aired their grievances over the announcement that Barclays will be closing its Cheadle branch, some expressing their disappointment while others already envisaging what the space could be turned into once vacated.

Sue Gould said: “What the hell do they expect? Encouraging everyone to ‘bank online’ and having restricting opening hours, meaning those that work can’t access their local bank.”

Claire Birchall Parker commented: “Where can small businesses now get change from who bank with you and pay in?

“Not everyone drives or are elderly. Absolutely disgusting. So now people need to try and get to Uttoxeter or Longton.”

Tricia Davis added: “Yet another nail in the coffin, the dying high street, won’t be long before it’s known as the takeaway street. Just how long before they all shut?”

Tim Probyn suggested: “Surely all the banks could have a combined hub office in each town saving on cost but helping everyone.”

Dan Whitely stated: “If everyone spent a few pounds in the high street each week instead of jumping in the car to Uttoxeter or Hanley, many of the shops would still be open. Use it or lose it.”

Shane William said: “As said before, a lovely gym, kebab house or salon would be nice.”

Tim Cliffe added: “Wants turning into a nice bar/restaurant.”

Alison Humphrys said: “Not surprising, but very sad that we lose another important business in the town.

“How can we shop local when everything is closing. I would happily shop in the town if we have enough businesses to cover all needs.

“Online shopping is convenient, but I would much rather give my money to local businesses.

“I would love an Italian restaurant in Cheadle. I would go at least once a month for sure.

“We are failing our local business people, and need to support them more.”

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2 Comments

  • I assume this also means that the only cashpoint that will be left on the high street will be the one where you have to pay to take your money. The Lloyds branch which will be the only bank left doesn't have a cashpoint.
    Written by Cadman Mrs A M, December 3, 2021 - Reply
  • I love the (presumably) sarcasm of Shane Williams, who said: “As said before, a lovely gym, kebab house or salon would be nice.” Cheadle needs no more of any of these!
    Written by Gareth Owen-Jones, December 6, 2021 - Reply

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